8 Christian Helpline/Prayerlines that work together -

Joining Together to Serve Others

COVID-19 has impacted our services with increased demand and some services have had to change their opening hours. We are endeavouring to keep this page up to date.


The following information gives brief details about each of the helplines.


Thirtyone:eight (formerly CCPAS) Helpline 24 Hours

0303 003 1111


People often have lots of questions, about what to do in a particular situation, when to take action, and who to report issues to.  Our safeguarding helpline is somewhere you can call, anonymously if you wish, to get advice and guidance on these issues and anything relating to safeguarding policy, procedure and practice.

It's staffed by our team of caring and experienced professionals Monday - Friday, 9 am - 5 pm, with an out of hours emergency service for urgent calls.

People that call our safeguarding helpline, get advice and support about a range of concerns, including:

  • Policy and practice guidance
  • Responding to and managing allegations of abuse
  • Management of offenders in places of worship and elsewhere
  • Issues such as past abuse or re-offending

Year on year, the number of calls is increasing and we're helping to protect more people. So, whatever the issue, give us a call.  You'll always be listened to, and if we can't help, we'll point you in the direction of someone who can. See here for our commitment to you about the service you can expect form us.

At the end of a call, we will email you a copy of the advice we have given (if you supply an email address), which can be kept by you as a record and stored securely.  All advice given by our safeguarding helpline is quality assured and checked for accuracy.

Any information you provide will be stored in our system securely and retained according to statutory and legal responsibilities.  Further information can be found in our privacy notice

In an emergency (especially if someone is in immediate danger of harm) you should always call 999 and ask for the police.


More Information on


Crossline Coventry  9am - Midnight   0300 111 0101

Part of the National Christian Helpline.


Crossline is a Christian Staffed helpline offering a listening ear. It is part of Coventry City Mission (Regd Charity No: 1090102) and started taking calls in January 1992. In 2012 we received over 15,000 calls of which 12,000 were able to be answered . Regular and repeat callers make up a significant number of the calls.


We're Here To Listen - All our listeners are trained on a specialist telephone listening course that was previously accredited by the Association of Christian Counsellors (ACC).  Crossline is a Community Member of the Helplines Partnership.




More Information on Crossline Coventry

CROSSLINE HULL 0300 111 0101  Part of the National Christian Helpline


Crossline Hull is a confidential Christian Telephone Helpline. It is manned in Hull every day from 7 p.m. to 10 p.m. by trained Christian listeners. Callers, whether Christian or non-Christian, can ring knowing that they will get a sympathetic ear, regardless of their problem - whether their need is loneliness or a spiritual, physical, mental or emotional problem. Since 1998 it has been sharing Jesus's love and compassion to the people of Hull and surrounding areas. Crossline is an active member of the Christian Helplines Association. As part of the National Christian Helpline you can also call at anytime from 9am - Midnight to speak to someone in another part of the country.


More Information  


CROSSLINE PLYMOUTH  0300 111 0101 

Part of the National Christian Helpline 

Help is Just a Phone Call Away


Crossline Plymouth is merging to be part of Premier Lifeline from January 1st 2021 and the organisation in Plymouth will close after 46 years of ministry.


Chatnow provides people with the opportunity to chat anonymously with an approved Christian online - we offer Christian advice, answers, prayer and encouragement through a typed conversation at any time of day or night. If you would like to chat with us go to

A new web site has been set up for live chat in the current situation.


Living Light Prayerline                                                   

01277 367 118

The Living Light Prayerline is part of the Nationwide Christian Trust which is a UK organisation based at Mulberry House Ongar.We offer retreats and conferences and our aim is to help people find the Lord and strengthen them in their spiritual lives. We offer a confidential Prayerline run by trained volunteers.


There comes a moment in all of our lives when we just need someone to listen, yet we don’t know where to turn.On our Prayer line you will find individuals who understand that life has its stresses and challenges, and that there are times when you need to be anonymous. They will listen and support you as you work towards your own solutions, or as you simple off-load.They will always be ready to pray for you and with you at your request.


Call Living Light prayerline and you will be assured of a warm, caring and non-judgemental approach to your situation. Our staff are trained and experienced and they will help you talk and pray through your issues and support you.


We are open 9.00 am - 5.00 pm  Monday through to Friday and have an answering service  when the office is closed where messages can be left and then covered in prayer.


nationwidechristian trust


Premier Lifeline                                                                         

0300 111 0101 Part of the National Christian Helpline


Premier Lifeline is a confidential helpline offering a listening ear, information, prayer, emotional and spiritual support from a Christian perspective through telephone. The phone line is open 9am to midnight every day of the year.


Telephone: 0300 111 0101



Lifeline is part of the work of Premier Christian Radio and the Premier Christian Media Trust (reg. charity no. 287610).


Mercy UK

01535 642042


Established in 2005, Mercy UK is transforming lives and restoring hope in partnership with local churches. Mercy UK runs free of charge residential homes for young women with life controlling issues such as eating disorders, self-harming and depression, as well as training leaders and 'people-helpers' in the areas of mental health and pastoral leadership.


Mercy UK's non-emergency remote support can offer signposting, guidance, resources and prayer for yourself or someone you may be supporting whether family, friend or church related contact.


UCB Prayerline 01782 36 3000

Irish Republic 1890 940 300


UCB Prayerline is all about bringing God into the equation of your life. This confidential service is available to you whoever you are and whatever background you come from. Whatever the issues you are facing, trained Christian volunteers will take your call and pray for you and with you. You might be wondering who calls the Prayerline?


Here are some examples:


    the man who is worried about losing his job

    the lady who thinks her husband might be cheating on her

    the young person who doesn't know what to do next

    the lady who is ill and wants to ask God to make her well again

    the father who is worried about money and how it will affect his family

    the person who wants to know more about what God can do in their life.


Prayerline is not a counselling or advice service, it is about praying to God and asking for His help or even saying thank you to Him for what He has already done.

Current Prayerline opening hours*: 

Mon- Fri        9am - 10pm

Sat               10am - 8pm


Prayerline is closed on Sundays & Bank Holidays